bduu Privacy Policy — Your Information Is Fully Protected

Introduction and Purpose

bduu is a safe and reliable online gaming platform for players in Bangladesh. We take your privacy very seriously and are fully committed to protecting your personal information. This Privacy Policy explains what information bduu collects, how that information is used and stored, and what you can know about your rights and choices.

By using our platform, you are giving your consent to the processing of your information under this privacy policy. If you disagree with any part of this policy, please stop using our platform and contact our support team with any questions.

bduu is a platform for people aged 21 and above only. Minors are not permitted to use this platform and we do not knowingly collect any information from minors.

Information We Collect

We collect certain necessary personal information for the purpose of account registration and service delivery on bduu. This information is divided into two main categories.

2.1 — Information You Provide Directly

When you create an account on bduu or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Identity document details (National ID or passport — where applicable)
• Payment information (bKash, Nagad, Rocket, or Upay account number)
• Security questions and answers

2.2 — Automatically Collected Information

When you use the bduu platform, some information is collected automatically:

• IP address and device information
• Browser type and operating system
• Information collected through cookies and similar tracking technologies
• Your activity on the platform, game history, and transaction details
• Login time and date
• Referral source and navigation patterns

Purpose of Using Your Information

bduu uses your personal information only for lawful and necessary purposes. We are committed to treating your privacy with respect and will never misuse your information.

3.1 — Primary Purposes

• Creating, managing, and securing your account
• Verifying your age and identity (KYC process)
• Processing financial transactions and maintaining records
• Providing customer service and support
• Platform security and fraud prevention

3.2 — Secondary Purposes

• Improving platform services and developing new features
• Ensuring responsible gaming and supporting players in difficulty
• Fulfilling legal obligations
• Communicating with you (important updates, security alerts)
• Providing a personalised gaming experience

Information Sharing and Disclosure

bduu treats your personal information as strictly confidential. However, there are some limited circumstances where information may need to be disclosed or shared.

4.1 — Sharing Information with Third Parties

In the following cases we may share limited information with third parties:

• Payment processors: With payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions
• Technology partners: Trusted technology providers who assist in operating and maintaining the platform
• Security services: Organisations that provide fraud detection and cyber security
• Legal authorities: Government agencies to comply with court orders or legal obligations

4.2 — Our Commitment Not to Disclose Information

bduu will never disclose your information for the following purposes:

• Selling information to advertisers or marketing organisations
• Using information for any unintended purpose without your consent
• Sending information to unauthorised third parties

Data Protection and Security

bduu implements industry-standard security measures to protect your personal information. Our security infrastructure is kept up to date at all times and regular security audits are conducted.

5.1 — Technical Security Measures

• SSL encryption: All communication between you and our servers is secured through SSL/TLS encryption
• Data encryption: Stored sensitive information is kept in encrypted form
• Firewall protection: Advanced firewalls and intrusion detection systems
• Two-factor authentication: An additional security layer to protect your account
• Regular security testing: Ongoing vulnerability detection and resolution

5.2 — Administrative Security Measures

• Only authorised staff can access your information
• All staff receive regular training on privacy and data protection
• Every instance of data access is recorded and audited
• In the event of a data breach, an immediate response plan is put into action

Cookie Policy

The bduu platform uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly. Cookies are small data files stored on your device.

6.1 — Types of Cookies We Use

• Essential cookies: Required for the platform's core functionality — maintaining login sessions, security verification
• Functional cookies: To remember your preferences (language, display settings)
• Analytics cookies: To analyse platform usage patterns and improve services
• Security cookies: To help detect and prevent fraud

6.2 — Cookie Controls

You can block or delete many types of cookies by changing your browser settings. Please note that disabling essential cookies may disrupt some important platform functions and may make it difficult to log in to your account.

Data Retention Period

bduu keeps your information only for as long as necessary — no longer. The retention period is determined by the type and purpose of the information.

• Account information: For as long as the account is active and for the legally required period after it is closed
• Transaction records: For the period required under financial regulations
• Security logs: As required for security review purposes
• Marketing preferences: Until you withdraw your consent
• Support communications: For a limited period for the purpose of issue resolution and quality control

Once the retention period ends or the purpose is fulfilled, we securely delete or anonymise your information.

Your Rights

Every registered user on bduu holds certain important rights over their own personal information. We respect these rights fully.

8.1 — Your Rights

• Right of access: The right to know what information we hold about you
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information in certain circumstances
• Right to restrict processing: The right to request that processing of your information be limited in certain circumstances
• Right to data portability: The right to receive your information in a structured, commonly usable format
• Right to object: The right to object to the processing of your information in certain circumstances
• Right to withdraw consent: The right to withdraw your consent at any time

8.2 — Exercising Your Rights

To exercise any of your rights, contact our support team. We will process your request as quickly as possible and in any case within 30 working days. In some cases, legal obligations may mean that certain requests cannot be fulfilled — in those instances we will clearly explain the reason to you.

Protection of Minors

bduu is a platform for people aged 21 and above only. We do not knowingly collect personal information from minors or communicate with them.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information. If you suspect that a minor is using our platform, please notify our support team immediately.

Policy Changes and Updates

bduu reserves the right to update or change this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:

• A special notice will be displayed on the platform's home page
• Registered users will be informed by email
• The "Last Updated" date at the top of this page will be changed

Continuing to use the bduu platform after a revised policy is published will be considered as your consent to those changes. We therefore recommend reviewing this page regularly.

Responsible Gaming and Use of Information

bduu gives the highest priority to responsible gaming. We analyse information about your gaming behaviour to actively support players who may be experiencing difficulties.

Our system can automatically detect unusual gaming patterns, and in such cases we may reach out to you for your wellbeing. This is not a misuse of your information — it is part of our responsible gaming commitment. To learn more about responsible gaming, visit our Responsible Gaming page.